Draft for review. This page is a placeholder written for RoadTwin during development. It is not legal advice and must be reviewed and completed by the business owner before the site takes real payments.
Refund policy
Last updated [DATE]
Builds that fail
If we can't build your road, we retry it. If it still can't be built, we refund the full amount to your original payment method.
Tracks that don't match the route
If the delivered track doesn't follow the route shown at checkout, tell us within [14] days at support@roadtwins.com and we'll rebuild it or refund you.
Change of mind
Tracks are digital goods made to order and delivered immediately. [DECIDE YOUR POLICY. In some jurisdictions (e.g. the EU/UK) customers have a withdrawal right for digital content unless they expressly agree to immediate delivery and acknowledge losing it; add that consent to checkout if you sell there.]
How refunds are paid
Refunds go back through Stripe to the card you paid with and usually arrive in 5–10 business days.